返金ポリシー
Returns & Refunds
At Enveil, each item is made to order specifically for you. Because of this, we cannot accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Changing your mind
- Preferring a different color or style
- Incorrect shipping information provided by the customer
Please review product descriptions and size charts carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos showing the damage or error
After reviewing your claim, we will provide a replacement or refund at no additional cost if the issue is confirmed.
Lost Packages
If your tracking indicates that your package has been lost in transit, please contact us. We will work with the shipping carrier and, when appropriate, arrange a replacement or refund.
Non-Returnable Items
Since all products are custom-made upon ordering, we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Normal variations in color due to screen settings
- Delays caused by shipping carriers
Refund Processing
Approved refunds will be issued to the original payment method. Processing times vary depending on your payment provider.